SHIPPING POLICY - AANOUKIS SWIMWEAR
Shipping is a flat rate for all countries. We ship worldwide and work with EMS, and send from Bali.
- Standard shipping 5 to 10 business days, 10 to 15€ regarding your shipping zone.
- Order > 110 € free shipping.
- Taxes and duties will be payable upon your order arriving in your country. For France it can be around 5 euros. For other countries, we are unable to estimate the amount of taxes and duties your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. This payment is the responsibility of the customer. For more information, contact your local customs office.
WHEN WILL MY ORDER ARRIVE?
- There can be the occasional customs or courier delay, which may affect your delivery time frame.
- Please allow for 1-2 working days to pick and pack your order.
- Order will be sent between 3 to 7 days after receiving your order (depends of production time) and take from 7 to 10 days to arrive at destination.
HOW CAN I TRACK MY ORDER?
- You will receive an email on confirmation of your order.
- Another email with a tracking number will be sent to you once your order has been dispatched.
- For France, all orders are sent 1st to our warehouse in Lyon : You will receive a 1st DHL tracking number from Bali, Indonesia and then once arrived in our warehouse in DECINES, all orders are dispatched to you the same day of arrival, with a NEW COLISSIMO tracking number, and take usually 48h to be delivered to you.
- Email : firstname.lastname@example.org, if you find that your order is taking longer than expected.
- Please ensure your delivery address is attended during business hours.
- Please ensure a street address and phone number is supplied.